Kayla Guillen
Download my resume.
A detailed overview of my education, experience, technical skills, and languages.
Clarkston, MI · iwtd9610@gmail.com · (248) 214-5587 · kaylaguillenwork.com
Kayla Guillen
Clarkston, MI | (248) 214-5587 | iwtd9610@gmail.com | kaylaguillenwork.com
EDUCATION
University of Michigan | School of Information — Ann Arbor, MI
M.S. in Information, UX Research & Design | GPA: 3.98 | Sept 2024 — May 2026
Wayne State University | College of Liberal Arts & Sciences — Detroit, MI
B.A. International Relations; Minor in French | Aug 2019 — Dec 2023
PROJECTS
City of Dearborn — UX Researcher & Designer | Dearborn, MI | Aug 2026 — Dec 2025
Led end-to-end research through interviews and targeted surveys; translated findings into a dedicated community website and iterative usability improvements.
BothMatch — Researcher | Ann Arbor, MI | Jan 2025 — May 2025
Directed end-to-end research, evaluated accessibility and usability, and synthesized insights into product recommendations.
Michigan Works! — Researcher | Ann Arbor, MI | Sept 2024 — Dec 2024
Led qualitative and quantitative research, synthesized industry data, and presented strategic recommendations to guide future outreach.
EXPERIENCE
Old Navy — Brand Associate | Lake Orion, MI | Mar 2024 — Mar 2025
Managed customer transactions, returns, and store shipment while consistently exceeding brand card goals.
EARTHDAY.ORG — Education Department Intern | Washington, D.C. | Aug 2023 — Dec 2023
Created climate education content for K–12 audiences, including social posts and lesson plans.
Wayne State University — Teaching Assistant | Detroit, MI | Nov 2022 — May 2023
Supported students through academic advising, classroom facilitation, and multi-channel communication.
SKILLS
Computer: HTML, CSS, Photoshop, Illustrator, Figma, Axure RP, Tableau, Framer
Languages: Fluent in English and Spanish; advanced in French
Skills: Web accessibility, prototyping, interaction design, research, design systems, usability testing, analysis